Our Promise

Shop with confidence at David Jones

At David Jones, we make a promise to our customers, that you can always shop at our stores and online with complete confidence.

Our Promise is to always offer competitive prices on the best national and international brands. We promise to provide a high standard of service while maintaining our integrity as a company serving Australia. These are the trademark qualities that we at David Jones have stood by for generations.

Our Promise is to offer fashion, beauty and home brands you know, love and respect, that match your high expectations.

Our Promise is to continue our heritage of providing the best service.

Our Promise is to offer competitive prices and match those of Australian retail stores and their online sites. Should you find a lower price for the same product elsewhere, we’ll happily match it.

Our Promise is to ensure our customers are satisfied with their purchase. If you are not satisfied you can simply return it to us and we will provide you with an exchange, refund or repair in line with the David Jones Return Policy.

That's why you can shop with confidence at David Jones.

*For full details of David Jones Return Policy, click here.

*Price matching only takes place where the product is identical and any offers made by David Jones in respect of the product are also identically available from our competitor at the competitor’s price for a product in stock at their store or on their website. The David Jones Price Promise does not extend to stand-alone online retailers, auctions, fire or liquidation sales, rack, clearance and warehouse outlets.